Report a problem or ask a product question
Use the public Life Story Companion GitHub issue tracker for pre-release website, compatibility, documentation, and product-routing questions.
Open the support issue tracker →The issue tracker is public. Describe the problem without including private family-story content. If a production release later requires a private customer-support channel, that channel will be added here before launch.
Compatibility questions
Check the Compatibility page first. A platform is not called supported until the skills-only adapter, host memory/file behavior, and host data boundaries have been tested. The product does not include a C.B. Ventures hosted project server.
Privacy or terms
Current pre-release disclosures are available on the Privacy page and Terms page. Production policies will be finalized before any paid public release.
What not to send through public support
- passwords, authentication codes, API keys, or other credentials;
- payment card information;
- government identification numbers;
- private recordings, transcripts, photographs, or documents;
- sensitive personal information that is not necessary to describe the product issue.
Last updated: October 16, 2026.